Your free trial starts the moment you sign up to Pactster and will last for 14 days.
Nope, we don't ask you for any payment details for your free trial.
No, we won't charge you any money without you knowing it. You have to upgrade your membership in your account settings to upgrade your account.
If you don't wish to continue your membership at Pactster, your account will be put on inactive. You can restart and upgrade your membership at any time.
You can submit a promo code at your membership info on your dashboard. You can do this at any time during your free trial or membership, if the promo code is suited for it. A promo code can only be used once.
Pactster is currently discounted from £15/mo to £5/mo whilst we are in Beta.
Your account gets charged on the same day every month on which you have started your premium membership.
We use Stripe as our payment processor, who accept all major credit and debit cards.
Stripe are a major credit card processor who specialises in handling this information in a secure and safe manner. We do not store your full credit card number or CVC code after we submit it to Stripe. You can find out more about Stripe and their PCI compliance at their website.
We will upload new videos regularly with new and existing instructors. The number of videos uploaded weekly and monthly will increase over time, the bigger we grow.
To cancel your account, go to account info on your dashboard and click 'cancel subscription'
Yes, you can cancel your account at any time.
Once you cancel you will have until the end of your billing period to use Pacster before your access will be revoked
Yes, you will continue to have the benefits of your Pactster Membership through the end of your current billing period.
You can find the 'forgot password' link on the login page.
To change your email address please contact us on email@example.com
You can add your friends as buddies on your dashboard. Click the '+' button and find your friends using their name or through Facebook.
This can be due to 3 reasons:
Unfortunately you cannot link your Facebook account to your Pactster account at a later stage. We are working hard to fix this!
It differs per video what equipment you need, but most videos don't need any equipment or a yoga or exercise mat. To see what equipment you need for each workout, go to the workout discription.
There are common equipment substitutes that you can find in your living room or kitchen, such as water bottles for handweights. For a full list, please see our Equipment Substitutes blog post.
Pactster is currently best viewed on a desktop or laptop computer using the Google Chrome or Firefox web browser. Please forgive mistakes and errors if you access Pactster on other web browsers or other devices.
This is likely due to a weak internet connection. Try to reload the page or improve your internet connection if possible.
You cannot use Pactster without internet connection.
To work out with your friends, find the workout video you want to do and click on 'do with a friend'. Invite your friend by clicking the '+' sign. When your friend accepted the invite, you will be able to see each other when you are both in the virtual workout room.
To accept your friend's workout request, go to your dashboard where you should see a notification. Accept the invite and go to the virtual workout room.
It is likely that the internet connection is not strong enough. Pause the video and allow the video to load. If you are in a workout room with a friend, it is an option to switch off the cameras to use less bandwidth.
This is likely because the video is out of sync. There are three options:
If you have not exercised in a while it is best to take it easy - start gently, listen to your body and progress through the workouts as you feel comfortable. If you have been out of exercise because of a health problem or injury please seek advice from your doctor or medical team before starting. It is really important that you work at an intensity appropriate for you, and that you perform the exercises correctly.
A warm-up helps to prepare your body for exercise and helps to prevent injury. Similarly, a cool-down allows your body to slowly return to its resting state. Some of the Pactster workouts already include warm-up and cool-downs; other practices such as yoga and tai-chi don't generally require it.
The more active and fit you are during pregnancy, the easier it will be for you to adapt to your changing shape and weight gain. It will also help you to cope with labour and get back into shape after the birth. It is advised to keep up your normal daily physical activity or exercise (sport, running, yoga, dancing, walking) for as long as you feel comfortable, but not to start any new activities in the first trimester. For some exercises such as yoga and pilates specific pregnancy courses have been developed.
If you have any medical problems which you are unsure about it is important that you consult your doctor or medical team before commencing a Pactster workout. When you exercise it is essential that you follow this guidance and have any necessary equipment or medication to hand. Our instructors are giving general advice and instruction, it is your responsibility to listen to your body and adapt the exercises so that they are appropriate for you. You should not be in pain during exercise. If you do experience any difficulties during a workout please stop and discuss with your doctor as soon as possible.
A Pactster community is a place where people with similar interests, health conditions or goals can come together online to...
To join a community find one that is relevant to you by browsing through our communities homepage, click on it and at the top of the community detail page there is a 'JOIN COMMUNITY' button. If the community is open you'll become a member immediately, if it's a closed community then the admin will be notified and you'll hear whether you're request to join has been accepted in due course.
To encourage communities to exercise together they can host scheduled workouts where people can meet in our virtual workout studio for a group exercise session. There is no limit to the number of people allowed in our virtual workout rooms.
You can join a scheduled workout in two ways...
To take part in the workout click on "GO TO ROOM" from either scheduled workout listing and at the time the workout is scheduled to begin the exercise video will play in sync with all other attendees in the room.
To create you own comunity go to our communities homepage, click on "CREATE A COMMUNITY" and follow the instructions.
Open communities are communities that anyone can join. Closed communities are private communities - when someone wishes to join a closed communities their request will be sent to the community admin who will authorise or reject it.
To schedule community workouts click on the exercise video you want to schedule from our library, click "SCHEDULE" and follow the instructions